Worry-Free Computing

How We Provide Managed Services

What are Managed Services?
Managed services refer to IT services delivered in a defined manner with a predictable expense. Typically, managed services are delivered with a remote monitoring and management (RMM) system that allows an IT solution provider to monitor the health and performance of customer IT assets 24/7. RMM means that we can perform proactive maintenance efficiently to stabilize your IT, and respond with rapid remote remediation when things go wrong.

Business Before and After Managed Services
Business without managed services is more reactive, costly, and unpredictable. Consider the impact of unscheduled downtime, caused by a virus or technical failure. The average costs to small and midsized businesses can be staggering. A Gartner study revealed that each unmanaged desktop costs businesses an average of  $4000 a year in emergency services, lost productivity and opportunity costs, with an annual total cost of ownership (TCO) that is typically 42% higher than for managed PCs and 29% higher for unmanaged laptops. With Kobargo Technology Partners, you can expect to experience a dramatic reduction of unscheduled downtime and lower IT costs because problems will be detected and resolved faster—often before you’re even aware of them. Managed services also helps you reduce and optimize your IT spending, keep more of your internal resources focused on core business activities, and arms you with accurate data about the health and performance of your IT assets.

Reduce Downtime, Reduce IT Costs
Industry experts and comprehensive studies from third-party research groups consistently conclude that managed services cost less and protect IT assets better. For example, a recent study by the Computing Technology Industry Association (CompTIA) found that network servers and devices that went down took 96% longer to repair when they were not covered by a remote monitoring service, resulting in costly unscheduled downtime.

CompTIA also discovered that end-users experience an average of 88% longer periods of downtime when the network server or device that fails is not covered by remote monitoring. They concluded that remote monitoring and management services have the greatest impact on reducing IT owntime and its impact on users. Reduce and stabilize your IT costs and experience unprecedented reliability with managed services from Kobargo Technology Partners. You’ll gain peace of mind, reduce risks to your data and assets, and be empowered to leverage your IT investments fully.

Solution Overview
Managed Workplace consists of:

Onsite Manager
A single, lightweight piece of software installed once at each site. Onsite Manager performs secure, comprehensive scans of your environment to gather the up-to-date information that Kobargo Technology Partners needs to manage your IT assets with unparalleled efficiency.

With Onsite Manager, we can monitor and manage anything with an IP address, including: desktops, laptops, servers, managed switches, routers, firewalls, gateways, VoIP switches and phones, printers, faxes or scanners, off-the-shelf and custom applications, environmental control devices and specialized equipment, internal and external websites, SaaS resources, virtual machines and much more.

Device Manager
Installed on equipment that can’t be directly monitored by Onsite Manager, such as roaming laptops, remote servers, home offices, or on an onsite Windows 7 PC if you don’t have a server.

Service Center
A powerful, web-based, centralized dashboard that allows us to:

• View the asset health and performance data sent by the Onsite Manager;
• Drill down to details as required;
• Perform rapid remote remediation;
• Configure advanced services;
• Produce a range of useful reports so you’ll know exactly what’s going on in your environment; and much more.

With an Onsite Manager installed at your site, Kobargo can easily monitor the health and performance of your assets.

MSP MWDevice Manager               Onsite Manager @Your Site                          Service Center @Kobargo

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