Managed IT Services

The ChallengeService SummaryMethodology Benefits
Competition in today’s economic environment demands constant focus on operational effectiveness. Who has time and money for computer and network problems? Is the technology you rely upon working efficiently - and is it secure? Is it free from viruses, spyware, system downtime, or productivity impediments? Take your business off the outage and spending roller coaster forever by embracing our Managed IT Services.

The Challenge

♦ Network issues, who owns the problem?
♦ Staff wearing the help desk hat
♦ No dedicated IT resource or support
♦ Management involvement in PC and network issues
♦ Limited IT knowledge & skill sets
♦ Unplanned network outages and long recovery times
♦ No advance notice of issues
♦ No proactive management of critical network resources

Service Summary

On-premise and in the cloud, Kobargo delivers support, maintenance, and management of your Information Technologies and users at a fraction of the cost of in-house technology teams. Let us relieve your company of the daily IT management burden and deliver predictable, cost-effective help desk support, proactive network management, 24x7 monitoring, and strategic consulting so you can focus on growing your business.

Our Methodology - Managed IT Services to fit your needs

♦ Proactive, 24 x 7 x 365 monitoring
♦ Dedicated IT Teams matched to your technology needs
♦ 24x7 Support with guaranteed 15 min response
♦ Never OOO – No vacation days or time off
♦ On-site support for any location in the USA
♦ Proactive device and systems management
♦ Best practice methodologies and standards
♦ Liaise with end users and 3rd party vendors
♦ Deliver expert communication, guidance, and trust
♦ Efficient and process-driven service delivery model

Managed IT Service Benefits - Problem Solved

Managed User Services provide support for all user devices, including desktops, smartphones, laptops, and tablets for a single, low monthly fee.

Proactive Network Administration of your technology infrastructure, including servers, switches, routers, wireless access points, desktops, peripherals, firewalls, storage, appliances, etc. Proactive network administration delivered efficiently before issues arise, not after, with daily system management that eliminates surprise issues that keep users from being productive.

Monitoring, Alerting, and Remediation of network infrastructure hardware components such as switches, routers, firewalls and security appliances and servers that notify of any connectivity or availability problems.

Change Management of all system configuration changes and backup of all configurations for easy restores should it be necessary.

Trouble Ticketing and life cycle management of all user requests, configuration changes and monitoring alerts from ticket creation to resolution.

Unlimited 24x7 Help Desk Support enables users to call in with their issues or questions, including application support, “how to” questions, or any functional issue as it relates to their desktops or access to network resources.

Content Filtering and Antivirus for Windows desktops are included in the Managed Service offering, so no more annual license renewals for licensing and support.

Virtual CIO for IT planning and strategic consulting which assists you with technology best practices, planning and budgeting. The service provides for scheduled meetings to review services and projects, new and existing technology requirements and planning with a focus on alignment of IT with your business goals.